Terms and Conditions
1. Provider
JOLENA
Owner: Lisa Rittmann
Lehmbarg 10
24576 Bad Bramstedt
Germany
2. Scope of Application
These General Terms and Conditions (GTC) apply to all orders placed by consumers via the JOLENA online shop.
3. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
By completing the ordering process, the customer submits a binding offer to purchase the goods contained in the shopping cart.
The contract is concluded as soon as we accept the order, for example, by means of an order confirmation sent via email.
4. Products and Customization
Both
- personalized print-on-demand products and
- non-personalized products
are offered.
Personalized products are manufactured individually according to the customer's specifications and may therefore differ from the product image shown.
5. Prices and Payment
All prices are stated in euros and include the statutory value-added tax, if applicable.
Payment is made using the payment methods offered in the online shop.
6. Delivery and Shipping
Production usually takes 1–7 working days.
Shipping time is usually an additional 1–3 working days.
The delivery time consists of production time and shipping time.
Shipping costs are displayed separately during the ordering process.
The customer bears the applicable shipping costs.
Shipping costs are currently:
- Germany: €3.95
- EU & Switzerland: €6.95
7. Right of Withdrawal
7.1 Non-personalized Products
For non-personalized products, the statutory right of withdrawal of 14 days applies.
The customer has the right to withdraw from the contract within 14 days without giving any reason.
7.2 Personalized Products
There is no right of withdrawal for personalized products, as these are manufactured individually according to the customer's wishes.
This corresponds to § 312g para. 2 no. 1 BGB (German Civil Code).
7.3 Return Costs
If the customer exercises their right of withdrawal and returns the goods, they bear the direct costs of returning the goods.
7.4 Condition of Goods and Compensation for Value
The goods are to be used exclusively for examining their quality, characteristics, and functioning, as is customary in a retail store.
If the goods have been used beyond this, in particular worn, washed, or damaged, the customer is obliged to pay compensation for the value.
The compensation for value can amount to the full purchase price depending on the condition of the goods.
8. Returns and Complaints
Returns are only possible for non-personalized products within 14 days.
Personalized products are excluded from exchange.
Statutory warranty rights remain unaffected by this.
In the event of damaged or faulty products, there is a right to replacement or rectification.
The customer is requested to report obvious defects within 48 hours of receipt of the goods, providing appropriate proof (e.g., a photo).
9. Retention of Title
The goods remain our property until full payment has been received.
10. Liability
We are liable without limitation for intent and gross negligence.
In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations).
11. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS):
https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
12. Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.