FAQs and Contact
1. How does personalization work?
For our customizable products, you can easily enter your desired text or your cat's name.
Personalization happens directly on the product page. There, you can enter the desired information and receive a preview of your design.
Please ensure that all information is entered correctly, as we will personalize exactly as it was submitted by you.
2. Can I also upload a photo?
For selected products, you have the option to upload your own photo.
Please ensure good image quality and sufficient resolution so that the print result is optimal. Blurry or too small images can affect the final result.
3. Can I change my personalization later?
Since personalized products are custom-made for you, subsequent changes after production has begun are unfortunately no longer possible.
If you notice an error immediately after ordering, please contact our support team immediately. We will then check if an adjustment is still possible.
4. How do the sizes run?
Our products are deliberately cut wide and are oriented towards a modern street-style look. This creates a relaxed, comfortable fit that is ideal for everyday wear.
If you are between two sizes or are unsure, we recommend taking a look at the size chart. You can find this directly on each product page. This way you can ensure that your product fits optimally and meets your expectations.
5. What is the delivery time?
The delivery time is usually 2–3 working days.
We strive to process and ship orders as quickly as possible so that you can hold your items in your hands soon.
6. How does a return work?
Should you not be satisfied with your order or wish to return it, please first contact our support.
After receiving your message, we will review your request and get back to you promptly with the next steps. Returns are usually processed within 2–3 working days after receipt of your request. Our goal is to make the process as simple and straightforward as possible for you.
7. What to do in case of a production error?
Despite careful quality controls, production errors can occur in rare cases. Should this happen with your order, please contact our support directly.
Please describe the error as precisely as possible and send a photo. This way, we can quickly review your request and find a suitable solution together. Customer satisfaction is our highest priority.
8. Where are the products manufactured?
Our products are manufactured in Turkey and then further processed in Germany and finished in Bavaria.
Through this combination of international production and regional finishing, we ensure consistently high quality and careful craftsmanship. We place great emphasis on high-quality materials and precise execution of each individual product.
With this FAQ page, we aim to answer your most important questions in advance and offer you a safe and pleasant shopping experience. If you have any further questions, you can always contact our support.